Tree cuttings were put on on curb two days prior to collection day to avoid issue. The only city truck that came by to look at it was unequipped with a claw to load it and no other truck was sent. All other heavy trash was picked up except ours. It continues to sit on the curb one week later creating a visual hazard for ourselves and our neighbors and drying up causing concern that someone may start a fire.

It has been two weeks since heavy trash pick up was missed and today is the close date according to the service ticket. It has still not been removed and continues to be a safety issue.

A ticket (#N37068954) has been issued to us stating that tree waste was placed curbside too soon prior to the November collection date (11/10/20). Apparently they are unaware that the debris has been in place since 10/11/20, due to the city missing October collection on 10/13/20. Also, as a side note, our address as noted above is 9954 Bessemer Street Houston TX (not Pasadena). Thank you.